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FAQFrequently Asked Questions
General Questions
What materials are the signs made with?
All Echo Neon signs are made with high-quality PVC, high optical acrylic and energy efficient LED modules. Our LED neon signs are child-safe and eco-friendly.
Are they heavy?
LED neon lights are super light! Most Echo Neon signs weigh 5-10 lb on average, including the acrylic backboard, which means you can effortlessly hang them on your wall.
Will the sign buzz or make other noise?
Absolutely not. All of our signs are silent, which makes them perfect additions to any room in the house.
What color can I choose?
We have a total of 18 brilliant colors of neon to choose from, including RGB switchable color and RGB dynamic color that are exclusively at Echo Neon. Check out more example photos of different colors on our WORKS page and Instagram @echoneonstudio.
Is hanging up the led neon sign easy?
Our neon signs are specially designed to make the installation as intuitive as possible. All custom neon signs are pre-assembled, pre-wired and ready to use. Every sign we create comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
What are the cords like?
Our neon signs all come with a 6-7ft silver clear cord plus a 3-4ft black cord from the wall adaptor with a plug and a switch.
What is the LED neon tube attached to?
Our signs come with high-quality acrylic backboards. Clear acrylic backboards are less noticeable than other materials, creating a clean and modern look. The backboard color can be clear, metallic, solid color, or UV printed with an image.
How long will the led neon light work?
The average life expectancy is 30,000-50,000 working hours.
Can I use my new LED neon sign outdoors?
Our standard LED neon signs are designed to be indoor use, but they are perfectly fine to use outdoors at events and parties when they do not get wet.
We can create beautiful outdoor neon signs on request. Please select “Splash-Proof treatment” on the CUSTOMIZE page or contact us with your requirements.
A splash proof treatment allows you to set your sign outdoor on rainy days. However, we do not recommend setting your sign outdoor without an overhang permanently.
Order
How long does custom sign creation take?
Production usually takes 5-7 business days and shipping takes another 4-6 business days. If you need to rush your order, please consider choosing the expedited shipping option at checkout. Echo Neon offers FREE standard shipping on all custom neon sign orders.
How do I track my order status?
Yes! Please check your order status HERE.
Does my sign come with a warranty?
Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!
Shipping
Do you ship to my country?
We currently ship all of our LED neon sign products to the United States, Canada, the United Kingdom, Australia, all South American countries, and most countries in Europe. To ensure their proper function, each one is constructed with a suitable plug and a 110-240 V AC adapter.
What type of packaging do you use to ship the signs?
We take the utmost care to make sure your neon sign gets you in great shape. Each one is shipped with sufficient bubble wrap inside a corrugated cardboard box.
What should I do if my sign arrives with damage?
Unfortunately, we cannot control everything that happens once your custom LED neon sign leaves our facility. If you receive a damaged or broken sign, contact us right away via email. Take photos of the breakage to show us what happened, and we always happy to help you satisfy your sign needs as quickly as possible.
LED Neon Sign
All Echo Neon signs are made with high-quality PVC, high-optical acrylic, and energy-efficient LED modules. Our LED neon signs are child-safe and eco-friendly.
LED neon lights are super light! Most Echo Neon signs weigh 5-10 lb on average, including the acrylic backboard, which means you can effortlessly hang them on your wall.
Our neon signs are specially designed to make the installation as intuitive as possible. All custom neon signs are pre-assembled, pre-wired, and ready to use. Every sign we create comes with acrylic backboards which are laser cut to the exact shape of its respective letter. This includes pre-drilled eyelets that make hanging/mounting it on a wall or other surface simple.
Our signs come with high-quality acrylic backboards. Clear acrylic backboards are less noticeable than other materials, creating a clean and modern look. The backboard color can be a clear, metallic, solid color, or UV printed with an image.
Our neon signs all come with a 6-7ft silver clear cord plus a 3-4ft black cord from the wall adaptor with a plug and a switch. The white cord option is available for most small-size designs.
The average life expectancy is 30,000-50,000 working hours.
Our standard LED neon signs are designed to be indoor use, but they are perfectly fine to use outdoors at events and parties when they do not get wet. We can create beautiful outdoor neon signs on request. Please select “Splash-Proof treatment” on the CUSTOMIZE page or contact us with your requirements.A splash-proof treatment allows you to set your sign outdoors on rainy days. However, we do not recommend setting your sign outdoors without an overhang permanently.
Glass Neon Sign
Glass neon signs are made with hand shaped glass tubes with mixed gas and can be used with or without backboards.
Absolutely not. All of our signs are silent, which makes them perfect additions to any room in the house.
Our glass neon signs are available in two different backboard options: direct-to-wall (no backing) and pre-mounted(with backing). Direct-to-wall neon signs come in multiple parts and need to be assembled directly on the wall. Pre-mounted neon signs come with a pre-assembled acrylic backboard and are ready to use.
Our glass neon signs are designed for indoor use. For outdoor use, consider our LED neon signs, which are available with Splash-proof treatment.
Echo Lamps
Single solid color: Not Dimmable
RGB Dynamic color: Control by a phone app. 100+ lighting modes, including switchable solid color mode.
One color set includes 2 x acrylic sheets + 1 x LED light. Two color sets include 4x acrylic sheets + 1 x LED light.
Each LUNE comes with a touch control dimmer switch: Turn on/off at a single touch; Create the perfect brightness by long pressing the switch. Lune lamps can be used with/without the dimmer switch.
Your REVE will come with a pair of clear corner protectors, a white power adapter, and a screw kit. The lamp is backed with keyhole slots that make installation easy. If you want to use it as a floor light or table lamp, ensure it rests on a stable surface.
Designed with a built-in dimmer that smoothly adjusts the brightness from 0 to 100%.
The integrated LED bulbs, with 180 lumens, are made of glass and feature LED filaments.
Shipping and Tracking
Production usually takes 5-7 business days and shipping takes another 3-5 business days. If you need to rush your order, please consider choosing the expedited shipping option at checkout. Echo Neon offers FREE standard shipping on all custom neon sign orders.
Yes! Please check your order status HERE.
We currently ship all of our LED neon sign products to the United States, Canada, the United Kingdom, Australia, all South American countries, and most countries in Europe. To ensure their proper function, each one is constructed with a suitable plug and a 110-240 V AC adapter.
We take the utmost care to make sure your neon sign gets you in great shape. Each one is shipped with sufficient bubble wrap inside a corrugated cardboard box.
Return and Troubleshooting
Absolutely! All of our signs come with a 12-month warranty on electrical components. If you have any issues with your lights, please let us know as soon as possible!
Unfortunately, we cannot control everything that happens once your custom LED neon sign leaves our facility. If you receive a damaged or broken sign, contact us right away via email. Take photos of the breakage to show us what happened, and we are always happy to help you satisfy your sign needs as quickly as possible.
Once an order has been placed the design details are set in our system and our production team will start production within 48 business hours. Therefore, cancellations on neon sign orders can not be accepted 24 business hours after payment submission. If you would like to upgrade or change your design, contact us at your earliest convenience.
