CONTACT

cs@echoneon.com

FAQ

Turnaround time

Your custom sign will be hand crafted and shipped out within 8-10 business days after order placed.


What if I don't like the fonts that you offer?

No worries! You are very welcome to provide your own design/font and we will replicate that for you. Just fill out the form above and send us a message for inquiry.


Do you ship signs outside the USA?

Yes! We ship to Canada, UK, EU countries, and Australia. For other countries, please send us a message for inquiry.


Does my sign come with a warranty?

Absolutely! All of our signs come with a 1-year warranty.


How can I hang my LED neon sign?

There are pre-drilled holes on the clear contour acrylic backing, so the neon sign can be easily mounted on any wall with nails or screws.


How long will my LED neon sign last?

Your sign has a general life expectancy of 80 000 hrs. Three times more than traditional gas neon.


Shipping

Your sign needs 8-10 business days to arrive with standard shipping or 2-3 business days with overnight shipping.


What if my sign is broken when arrived?

Accident happens. If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. The best thing for you to do is to take pictures of the box, broken sign in the box, showing the broken parts, and attach the pictures to your email. You can request either refund or replacement.


Can I track my order status?

Yes! Please check your order status here.